Privacy Policy.

Who We Are

This website is owned and run by The Missing Element S.r.l. (“we”, “our”, “us”). The term “our online services” refers to The Missing Element S.r.l., our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “customer”, “your”, “yours” in this policy. We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us, as per the laws in force: Article 13 of Italian Law 196/2003 and GDPR (General Data Protection Regulation). Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. Your personal data will be processed by The Missing Element S.r.l., as the data controller, and may also be processed by other Group companies acting under our instructions. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. We will use your information only for the purposes set out below. Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site. Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted. We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version. Date last revised: 1st January, 2025.

Data Controller

The data controller is The Missing Element S.r.l., responsible for securely managing your data and ensuring compliance with your rights.

Contact Details: themissingelement@legalmail.it

Legal Purchase Age

You must be at least 18 years old to use our services. If you are under 18, we require parental or guardian consent for both our Privacy Policy and Terms of Use before placing a booking.

Information We Collect

We collect personal data required to process bookings, ensure smooth service delivery, and improve user experience. This may include contact information such as name, email address, phone numbers, and billing/shipping addresses. Payment details like credit/debit card information are processed securely and never stored. Location data, including GPS measurements or IP addresses, may be used for fraud prevention and user experience optimization. Preferences and history, such as search history, preferences, and responses to surveys, are collected. Other information may include images or documents you share with us, login credentials, and answers to security questions.

How We Use Your Data

We use your data to process bookings, payments, and deliveries. We communicate updates, confirmations, and service details. We manage user accounts and preferences. We enhance user experience through tailored offers and promotions. We prevent fraud and comply with legal obligations. We conduct internal market research and satisfaction surveys. We respond to customer service inquiries and provide assistance.

Data Retention

We retain your personal data only as long as necessary for the purposes collected, unless a longer period is required by law. Bookings and payments are retained until the transaction is completed and any related administrative processes are finalized. Marketing communications are retained until you unsubscribe or request deletion, or for up to 10 years from your last interaction. Behavioral analytics are retained until you request deletion. Customer support data is retained for as long as you are an active customer.

Sharing Your Information

Your personal information may be shared with payment processors, secure third parties handling transactions. Delivery partners may receive information to ensure seamless deliveries. Legal authorities may access your data when required to comply with legal obligations. Market analysts may use anonymized data for internal research purposes. We do not sell or rent personal data to third parties.

Security

We prioritize the security of your data and employ encryption technologies (e.g., SSL) to protect transactions. Despite our efforts, internet transmissions are not 100% secure, and data shared online carries inherent risks.

Your Rights

Under GDPR, you have the right to access data and request details about your personal data. You may correct data by updating or correcting inaccuracies. You can erase data by requesting deletion where no longer needed. You can restrict processing to limit the use of your data. Data portability allows you to obtain and reuse data for your own purposes. You may object to processing and oppose the use of your data for direct marketing.

To exercise these rights, email us at themissingelement@legalmail.it.

Updates and Changes

We may update this Privacy Policy to reflect changes in services, legal requirements, or operational needs. Please review it regularly.

Contact Us

For any questions or concerns, please reach out to us at: themissingelement@legalmail.it